What are the symptoms of COVID-19?

According to the WHO, an infection with the new coronavirus leads to symptoms such as fever, dry cough and fatigue. In China, breathing problems, sore throat, headache, body aches as well as chills have also been reported concerning some patients. Others suffered from nausea, nasal congestion and diarrhea.
 
What do I do if I notice symptoms?

You can contact the patient hotline 116117 or call your doctor by phone. You will get advice there and learn about how to proceed.

What should I do if I have recently visited a risk area?

The Robert-Koch-Institut (RKI) continually updates the list of countries that are rated as risk areas: 

list of risk areas

If you have stayed in a risk area, please note that special measures for people entering or returning to Schleswig-Holstein are valid to fight the pandemic:

Persons who stayed in a risk area have to take a direct route to their home and to inform the local health authorities immediately. In addition, they have to observe a 14-day domestic quarantine. In this connection, there are some exceptions. These apply, for instance, for persons:

-          who can produce a negative COVID-19 test result

-          who only pass through Schleswig-Holstein. They have to leave the area of the federal state on a direct route.

-          who are engaged by profession in the cross-border transport of persons or goods by road, rail, ship or plane

-          who stayed outside the federal territory as employees of air, ship, rail or bus transport companies or as crewmembers of planes, ships, trains or busses

-          who enter Schleswig-Holstein daily or for up to 48 hours for professional or medical reasons which are imperative and cannot be delayed

-          who stayed in a foreign country for less than 48 hours.

The local health authorities will order further measures or inform about these.

Whom do I contact if I have had contact with an infected person?

If you have had personal contact with someone who has been diagnosed with the coronavirus in the laboratory, you should contact your local health office immediately. You can also contact the the medical on-call service 116 117. This also applies if you have no signs of illness.

Database of health offices

What should I do if I have recently visited an area where COVID-19 cases occurred?

If you develop a fever, cough or shortness of breath within 14 days after your return trip, you should first contact a doctor by phone. Point out your trip in the conversation and discuss how to proceed before going to a doctor's office. In addition, you should avoid unnecessary contacts and, if possible, stay at home and observe the cough and sneeze etiquette and good hand hygiene.

How can I protect myself?

The best way to protect yourself is to follow common hygiene rules:

1)      Observe the usual sneeze and cough etiquette
When you cough or sneeze, keep your distance and turn away from other persons. Cover your mouth and nose with your flexed elbow or tissue.

2)      Good hand hygiene
Clean your hands regularly and thoroughly. To wash your hands thoroughly, first hold your hands under running water and then rub them in with soap from all sides. Allow yourself 20 to 30 seconds to do so. Then wash your hands under running water and dry them.

3)      Distance to sick persons
You should keep a distance of one to two meters from sick persons.

You find basic protective measures against the virus here.

At present the Studentenwerk Schleswig-Holstein can only be reached to a limited extent due to the corona crisis. Here you get an overview of all office hours, telephone numbers, contact persons and e-mail addresses. Personal customer contact is very limited. Emails will continue to be processed on an ongoing basis.

Office Studentenwerk SH Kiel

telephone consultation hours: Mo–Fr 09.00 am–01.00 pm
phone: 0431 8816-132
contact person: Andrea Harrie
mail: geschaeftsstelle.ki@studentenwerk.sh

Office Studentenwerk SH Flensburg

The office is closed. In cases of emergency please contact the office in Kiel.

Office Studentenwerk SH Lübeck

telephone consultation hours: Mo 12.00 am–03.00 pm, Tue, Wed, Thu 10.00 am–01.00 pm
phone: 0451 3101-2981
contact person: Stefanie Prüss
mail: pruess@studentenwerk.sh

Service Point, Kiel

opening hours: Tue + Thu 11.00 am–02.00 pm
phone: 0431 8816-240
contact person: Susanne Peters
mail: information@studentenwerk.sh

Gastronomy

telephone consultation hours: Mo–Fr 09.00 am–01.00 pm
phone: 0431 8816-108
contact person: Celine Kronenberger
mail: mensa@studentenwerk.sh

Office of Federal Student Aid

telephone consultation hours: Mo, Wed, Fr 09.00 am–12.00 pm 
phone for general questions: 0431 8816-173 (Ingo Ulbrich), 0431-8816-205 (Miriam Kurz)
contact adresses to your person responsible: HERE 
mail: bafoeg@studentenwerk.sh

Student Accommodation Office in Kiel

telephone consultation hours: Mo–Fr 09.00 am–01.00 pm
phone: 0431 8816-300 
contact person: Katrin Bischoff, Julia Singh, Merle Petersen, Petra Carstens
mail: wohnen@studentenwerk.sh

Facility Management / Building

telephone consultation hours: Mo–Fr 09.00–13.00 Uhr
phone: 0431-8816-321
contact person: Jan-Peter Kruse
mail: kruse@studentenwerk.sh

Residence hall caretakers

Central residence hall caretaker office Kiel: 0431 8816-323, telephone consultation hours: Mo–Fr 09.00 am–01.00 pm
Central residence hall caretaker office Lübeck: 0451 58218-60, Telefonsprechzeit: Mo–Fr 09.00 am–01.00 pm
Central residence hall caretaker office Flensburg: 0171-7848-305, Telefonsprechzeit: Mo–Fr 09.00 am–01.00 pm
Residence hall caretaker office Heide: 0171-921653, Telefonsprechzeit: Mi, Fr 09.00 am–12.00 am
Residence hall caretaker office Wedel: 0160-7497394, Telefonsprechzeit: Mo–Fr 12.00 am–01.00 pm

Psycho-social advice

Contact adresses and telephone consultation hours:  https://www.studentenwerk.sh/de/beratung/ansprechpersonen/index.html#1320

Nursery (general questions)

telephone consultation hours: Mo–Fr 10.00 am–12.00 am
phone: 0431 8816-289
contact person: Svenja Schirr-Schmidt
mail: svenja.schirr-schmidt@studentenwerk.sh

Culture Office

telephone consultation hours: Mo–Fr 10.00–12.00 Uhr
phone: 0431 8816-137
contact person: Ines Weißenberg
mail: kultur@studentenwerk.sh

Press

telephone consultation hours: Mo–Fr 09.00–13.00 Uhr
phone: 0431-8816-145, 0170-2477461
contact person: Kerstin Klostermann
mail: klostermann@studentenwerk.sh

Commercial department

telephone consultation hours: Mo–Fr 09.00 am–01.00 pm
phone: 0431 8816-278
contact person: Susanna Schattke
mail: schattke@studentenwerk.sh

Purchasing

telephone consultation hours: Mo–Fr 09.00 am–01.00 pm
phone: 0431 8816-241
contact person: Marco Bartsch
mail: bartsch@studentenwerk.sh

IT

telephone consultation hours: Mo–Fr 09.00 am–2.00 pm
phone: 0431-8816-444
contact person: changing
mail: informationstechnik@studentenwerk.sh

Data protection

telephone consultation hours: Mo-Fr 09.00–13.00 Uhr
phone: 0431 8816-420
contact person: Angelika Sellentin
mail: datenschutz@studentenwerk.sh

Human Resources (administration)

telephone consultation hours: Mo–Fr 09.00 am–01.00 pm
phone: 0431 8816-152
contact person: Frank Bornhöft
mail: bornhoeft@studentenwerk.sh

Human Resources (time recording system)

telephone consultation hours: Mo–Fr 09.00 am–01.00 pm
phone: 0431 8816-243
contact person: Christiane Ehlers
mail: christiane.ehlers@studentenwerk.sh

Human Resources (application management)

telephone consultation hours: Mo–Fr 09.00 am–01.00 pm
phone: 0431 8816-231
contact person: Theresa-Marie Bolten
mail: bewerbung@studentenwerk.sh

Employee Comittee

telephone consultation hours: Mo-Fr 09.00 am–01.00 pm
phone: 0431 8816-481
contact person: Axel Schlüter
mail: personalrat@studentenwerk.sh

HSG (cleaning)

telephone consultation hours: Mo-Fr 07.00 am–14.00 pm
phone: 0431 8816-225
contact person: Björn Baasch
mail: baasch.hsg@studentenwerk.sh

If you have questions concerning financial matters please contact our social counselling service.

KfW Student Loan

This loan is not interest-free; it is rather a KfW loan for which no interest has to be paid in the period until the end of March 2021, after which the regular KfW interest rates apply again. Read more here.

The “Bundesministerium für Bildung und Forschung“ (short: BMBF, Federal Ministry of Education and Research) provides grants of 100 million euros altogether for students, who can demonstrate that they suffer severe hardship as a result of COVID-19. More information

Moreover, at the beginning of every semester you have to verify that you are still studying and after the 6th semester of a bachelor’s degree you also have to hand in a record of achievement. You have to apply for the credit online. You have to fill in a form. The homepage of the KfW is in German. You have to print the application but do not sign it! With the application, your ID and a certificate of study you go to one of the distribution partners. You can see the distribution list on the homepage of the KfW.

Questions? Please contact us: sozialberatung@studentenwerk.sh

Do I get short-time working benefits as a student staff member?

As a rule, no, only employees who are subject to social insurance contributions can claim short-time working benefits. The DGB Jugend has compiled further explanations concerning labour legislation.

How do I get money in case of need?

• Education or student loan (Please be sure to get detailed advice!)

• If your education is at risk: loan via the job center.

• Loan of the Studentenwerk possible for filling financial gap (if other options do not exist).

What do I need to consider if I would like to apply for a student loan?

Get different offers and compare them thoroughly. Pay attention to the requirements for a student loan from the respective providers, the processing fees, the interest rate and repayment modalities. In addition, you should inform yourself well about any additional costs that may arise.

Where do I find a job at present?

Currently, supermarkets, big online companies and the farming sector (harvesters) are looking for new employees.

Information on working during the COVID-19 pandemic

I have been dismissed / do not get any assignments anymore. What shall I do?

Employees are protected against dismissal. It has to be clarified whether the employer still has to pay you. To find out your rights, you can contact the company's works council, for example.

I am not able to work because I am ill with the coronavirus / in quarantine. Must my employer continue to pay me?

In every case the employer must be informed. If you have a medical certificate or have received an official quarantine order by the public health authorities, your employer has to continue paying you for up to six weeks.

Am I currently entitled to ALG II benefits if I lose my job or do not receive my wages?

No, at present you are not commonly entitled to ALG II benefits. Full-time students are generally excluded from benefits according to SGB II.

Exceptions exist in only a few cases such as:

• • During a semester of leave due to pregnancy / child rearing or during leave of absence due to own illness / impairment. It is important that no study activities are carried out during the leave of absence due to the above-mentioned reasons, otherwise ALG II benefits are at risk and can be recalled. In addition, other requirements must be met. Whether you are entitled to ALG II, you can discuss with the social counselling service by phone.
• • During part-time studies due to pregnancy or child rearing and on leave of absence due to own illness or impairment. There is also a lot to consider here and other requirements must be met. Get advice from the social counselling service.
• • In cases of hardship, e.g. if funding is lost through no fault of your own and your studies are well advanced, the job centre can check whether you can get a loan in accordance with § 27 (3) SGB II.
• • Claims for additional benefits for certain beneficiaries according to § 21 SGB II.

Am I currently entitled to housing benefit if I lose my job or do not get my wages?

The eligibility requirements for housing benefit remain the same. Anyone who currently has no income due to loss of job or lack of wage payments is not automatically entitled to claim housing benefit. The basic requirements of a BAföG rejection "on the merits" and an examination of the coverage of the monthly living expenses remain.

I am self-employed alongside my studies and have lost my orders due to the official decree or cannot carry out my work. Do I have claims for compensation according to the Infection Protection Act?

In some cases, the Infection Protection Act allows very drastic measures to contain the spread of infectious diseases and to facilitate their treatment. Measures can be e.g. activity prohibitions or quarantine measures. Specific official prohibitions on activities or officially ordered quarantine measures against a person who poses a risk of infection can trigger a claim for compensation under the Infection Protection Act.

Attention: voluntary quarantine does not trigger a claim for compensation, for example. According to § 56 (2) of the Protection Infection Act, compensation is calculated on the basis of loss of earnings. For the first six weeks it is granted in the amount of the loss of earnings. From the beginning of the seventh week onwards, it is granted in the amount of the sickness benefit pursuant to § 47 (1) of Book 5 of the Social Security Code, provided that the loss of earnings does not exceed the annual earnings limit applicable to statutory health insurance.

For self-employed persons, the compensation amounts to 1/12 of the monthly earned net income (average of the last year before stopping the prohibited activity). Self-employed persons who are at risk to lose their livelihood as a result of a measure under the Infection Protection Act may be reimbursed to an appropriate extent by the responsible authority for any additional expenses incurred during periods of loss of earnings. Should the company have to close, additional appropriate compensation will be provided for the duration of the measure under the Infection Protection Act for the operating expenses that are not covered during this period.

Compensation is only available on application and the application deadlines are very short! Applications must be submitted to the responsible authority within a period of three months after the stopping of the prohibited activity or the end of isolation (quarantine).

What else can I do if I am currently unable to pay my health insurance, rent, mobile phone bill etc. due to a lack of wage payments / jobs?

If you are not able to make payments at the moment, you should actively contact your health insurance company, apartment rental company, mobile phone company, broadcasting company, etc. Ask for a deferral of the contributions and, if necessary, for a dunning block. If it is possible for you, you could ask if a reduced amount can be paid on account.

Download: Questionnaire on Corona-induced quarantine and molecular biological test for SARS-COV-2

Is it possible that residence halls will be closed and I thereby lose my accommodation?

Personal living quarters are protected. Residence halls cannot be closed. In case there is an infected resident, the public health authorities can place restrictions. They order how the infected resident and possible flatmates in a shared flat must act. It is comparable to living in a a flat within a multiple dwelling unit.

I have lost my job and will soon be unable to pay my rent. What possibilities do I have?

If financial means are no longer available, there are other possibilities from the state. It is important that you contact the team of the student accommodation department. Possibly, the rent can be deferred for a short time and then paid in installments. Unfortunately, the Studentenwerk cannot waive the rent.

What do I do if I have given notice to leave my apartment, but now want to stay longer?

If the apartment or room is not yet rented out, you can withdraw your notice. However, if the apartment or room has been rented out again, you have to move out. Maybe there is a possibility to apply for a move. Please contact the team of the student accommodation department. They will help you.

Where can I hand in documents and rental contracts now?

You can contact our housing department from Monday to Friday from 9 a.m. to 1 p.m. by phone or by mail wohnen@studentenwerk.sh. You can send your documents to: Studentenwerk SH, Westring 385, 24118 Kiel.

I have already moved in, but my home university or home country asked me to return. What do I have to consider now?

In this case send us a notice of termination as soon as possible. You can find a termination form on our website under Downloads. Please also contact the caretaker of your residence hall by phone to discuss the return of the keys.

I am living in the EOH in Kiel. Where can I recharge the CampusCard for using the washing machines?

Unfortunately, a recharging of the CampusCard in the Mensa is not possible at present. But there is a second laundry where you can pay with coins.